Privacy Policy

Last updated: 20 August 2026

1. Introduction

Jetmac Limited ("Jetmac", "we", "us" or "our") operates this website and online store to provide customers with information about and access to our products and services.

Our online store is powered by Shopify, which provides the platform and technology that enable us to operate our website and process customer transactions.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, use our services or contact us.

Please read this policy carefully to understand how your personal information is handled.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

Personal information refers to information that identifies you or could reasonably be used to identify you.

Depending on how you interact with our website and services, we may collect or process the following categories of information:

• Contact Information: Your name, billing address, delivery address, telephone number and email address.
• Payment Information: Payment card details, financial account information, transaction records, payment methods and payment confirmations.
• Account Information: Your username, password, account preferences and settings.
• Order Information: Details of products you view, add to your basket, purchase, return, exchange or cancel, together with your previous transactions.
• Communications: Information you provide when contacting us, including customer service enquiries and correspondence.
• Device Information: Information about your device, browser, internet connection, IP address and other identifying information.
• Website Usage Information: Details about how and when you interact with and navigate our website.

The information collected will depend on how you use our website and the services available to you.

3. How We Collect Your Information

We may collect personal information through several sources:

• Directly from you: When you place an order, create an account, contact us or provide information through our website.
• Automatically: Through your device when you browse our website, including through cookies and similar tracking technologies.
• Through service providers: From companies that provide services or technology on our behalf and process information as part of their operations.
• From third parties: From business partners and other third-party sources where permitted by applicable law.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

Processing Orders and Providing Services

We use your information to:

• Process and fulfil your orders.
• Take and process payments.
• Arrange deliveries and collections.
• Manage returns, refunds and exchanges.
• Maintain customer accounts and preferences.
• Respond to enquiries and provide customer support.
• Improve your shopping experience and recommend relevant products.

Marketing and Advertising

Where permitted by law and subject to your communication preferences, we may use your information to send promotional material, special offers and updates about our products and services.

This may include communications by email, text message or post, as well as online advertising based on your previous interactions with our website.

You can opt out of marketing communications at any time.

Security and Fraud Prevention

We may use personal information to:

• Verify customer accounts and transactions.
• Protect our website and services.
• Identify and investigate suspected fraudulent activity.
• Prevent illegal, unsafe or malicious activity.
• Maintain the security of customer information.

If you create an account, you are responsible for keeping your login details secure. We recommend that you do not share your username, password or other account access information with anyone.

Customer Communication

We use your information to respond to enquiries, provide customer assistance, resolve issues and maintain our relationship with you.

Legal and Regulatory Requirements

We may process your information where necessary to comply with applicable laws and regulations, respond to lawful requests from authorities, resolve legal disputes or enforce our terms and policies.

5. How We Share Your Personal Information

We may share your personal information with selected third parties where necessary for legitimate business purposes and in accordance with applicable data protection laws.

These may include:

• Shopify: Our online store is hosted by Shopify, which processes information to provide and support our website and services.
• Service Providers: Companies providing payment processing, IT support, data analytics, customer service, cloud storage, order fulfilment and delivery services.
• Marketing Partners: Business and advertising partners who help us provide marketing services and relevant advertisements.
• Delivery Providers: Couriers and transportation companies that require your details to fulfil and deliver orders.
• Business Affiliates: Other companies within our corporate group, where applicable.
• Legal Authorities: Government bodies, regulators or other relevant parties where disclosure is required by law or necessary to protect our legal rights.

We may also share information where you have specifically requested or authorised us to do so.

Third-party organisations may process your information in accordance with their own privacy policies.

6. Our Relationship with Shopify

Our online store is hosted by Shopify, which provides the technology and infrastructure required to operate our website and process customer transactions.

Information submitted through our website may be transmitted to Shopify and shared with relevant third parties to provide, maintain and improve our services.

Shopify may also process information about your interactions with our store and other Shopify merchants to provide additional platform features and services.

For further information about how Shopify handles personal information and the rights available to you, please refer to:

Shopify Consumer Privacy Policy

You can also visit the Shopify Privacy Portal to learn more about managing your personal information:

Shopify Privacy Portal

7. Third-Party Websites and Links

Our website may contain links to websites and services operated by third parties.

If you follow a link to an external website, you should review its privacy policy, security information and terms of use.

Jetmac is not responsible for the privacy practices, security or content of third-party websites that we do not operate or control.

The inclusion of external links on our website does not necessarily indicate an endorsement of those websites or their operators.

Information shared on public or semi-public platforms, including social media websites, may also be visible to other users and third parties.

8. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details provided in this policy so that we can review your request.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age, as those terms are defined under applicable law.

9. Data Security and Retention

We take reasonable steps to protect the personal information entrusted to us and to prevent unauthorised access, disclosure, alteration or loss.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, particularly when information is transmitted over the internet.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing customer accounts and orders.
• Providing products and services.
• Meeting legal and regulatory obligations.
• Resolving disputes.
• Enforcing contractual agreements and policies.

The length of time information is retained will depend on the nature of the information and the reason it was collected.

10. Your Privacy Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These may include:

• Right of Access: Request access to the personal information we hold about you.
• Right to Erasure: Request that we delete your personal information in certain circumstances.
• Right to Rectification: Request corrections to inaccurate or incomplete personal information.
• Right to Data Portability: Request a copy of your personal information in a suitable format and, where applicable, have it transferred to another organisation.
• Right to Object: Object to certain types of personal information processing.
• Right to Restriction: Request that we restrict how we process your personal information in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

Marketing Preferences

If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link included in our marketing communications.

Even if you opt out of marketing, we may still send essential non-promotional communications relating to your orders, account or services.

Exercising Your Rights

To exercise your privacy rights, please contact us using the details provided in the Contact section below.

We may need to verify your identity before processing your request.

Where permitted by law, you may also appoint an authorised representative to make a request on your behalf. We may require evidence of their authority and may ask you to verify your identity directly.

We will respond to requests within the timeframes required by applicable data protection legislation.

We will not discriminate against you for exercising your data protection rights.

11. Complaints

If you have concerns about how we collect, use or handle your personal information, please contact us using the details provided below.

We will review your concerns and work to address any issues raised.

You may also have the right to submit a complaint to the relevant data protection supervisory authority.

For customers in the United Kingdom, this is the Information Commissioner's Office (ICO):

Information Commissioner's Office

12. International Data Transfers

Your personal information may be transferred to, stored or processed in countries outside the United Kingdom or the country in which you reside.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will rely on appropriate safeguards recognised under applicable data protection legislation.

These may include:

• Adequacy decisions recognising that a country provides an appropriate level of data protection.
• Standard Contractual Clauses approved by the European Commission.
• UK-approved international data transfer agreements or equivalent safeguards.

These measures are intended to ensure that your personal information continues to receive an appropriate level of protection when transferred internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website services, legal obligations or regulatory requirements.

Any updated version will be published on this page, together with a revised "Last updated" date.

We recommend reviewing this page periodically to remain informed about how we handle your personal information.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us:

Jetmac Limited

Email: info@jetmac.co.uk

Address: 19 Derryhale Lane, Portadown, BT62 4HL, United Kingdom.

Jetmac Limited is the data controller responsible for your personal information for the purposes of applicable data protection legislation.